How to send WooCommerce WhatsApp notifications using Notiqoo

When customers order products from your WooCommerce site, they must be notified about it. This isn't just about communication, but it's about building trust at every stage. Sending those notifications through WhatsApp is one of the most effective ways to do that, and the Notiqoo WooCommerce plugin makes it seamless. 


If you haven't connected your WhatsApp Business account to your WooCommerce site yet, this guide will walk you through everything, step by step. 

What is Notiqoo?

Notiqoo is a powerful plugin that leverages the official WhatsApp Cloud API to send notifications directly to customers. With 900+ active WooCommerce stores already using it, Notiqoo has proven itself as a reliable, practical solution for stores that take customer communication seriously.

If you thought that Notiqoo is for sending notifications, that’s just the beginning. The Notiqoo WooCommerce plugin comes with a load of exceptional key features, some of which include the following:

  • Abandoned cart recovery: Users who add products to their carts and leave without purchasing, Notiqoo automatically notifies them through WhatsApp.

  • Separate Message sending functionality: Notiqoo allows you to send separate personalised message templates to admins and users.

  • Two-Way Messaging: Two-way WhatsApp communication can be enabled within the Notiqoo Chat Dashboard.

  • Catalogue Support: Product details, such as catalogues and imagery, can be shared via WhatsApp. This allows users to shop directly through chat.

Why send WooCommerce WhatsApp notifications?

Before we explain how to send WooCommerce order notifications to WhatsApp, let’s first understand the benefits of sending orders through WhatsApp. SMS are mostly for transactional purposes, and not everyone goes through emails unless it’s important. 

WhatsApp becomes different here because this is what people use for communication. This is why sending messages through WhatsApp makes sense, because people are more likely to read WhatsApp messages. For store owners, this translates to:


  • Higher open and response rates

  • Faster resolution of order queries

  • Increased repeat purchases driven by trust


For customers, it means getting real-time order updates in a familiar interface. This means they don’t have to look anywhere else.

Example WooCommerce WhatsApp Order Notification

Notiqoo normally send WooCommerce order notification to WhatsApp for the following scenarios

  • Order received

  • Order processing

  • Order completed

  • Order cancelled

These alerts help keep customers updated without much effort. The following is an example of a confirmation message sent to the customer when they place an order.

Order received.

"Hi {Customer Name},

Your order #1234 has been placed successfully! We're preparing it now. Thank you for shopping with us."

The messages vary depending on the user action, and can be fully customized through Notiqoo's template editor.

Before You Begin: Prerequisites

Before proceeding further, make sure you have the following prerequisites ready.

  • Facebook/Meta account

  • Meta Business Account

  • A number that is not registered on WhatsApp. 

  • WooCommerce store with admin access


A Step-by-Step Guide to Installing Notiqoo

Now, it’s time to send WooCommerce WhatsApp notifications via Notiqoo. The setup has three phases, which are detailed below. The good news is that most users can complete this in under 30 minutes.

Phase-1: Configure the WhatsApp Cloud API

  • Navigate to developers.facebook.com

  • Click “My Apps” → “Create App”

  • Select “Other” → Continue

  • Choose “Business” as the app type

  • Enter App Name + Business Account → Create App

  • Add the WhatsApp product by clicking “Set Up”

  • Add or choose a Meta Business Account

  • Add and verify your WhatsApp Sender Number

  • Copy your Access Token, Phone Number ID, and WhatsApp Business Account ID

These credentials are important, which you will be using inside the Notiqoo WooCommerce plugin.

Phase-2: Install Notiqoo

  • Open WordPress Dashboard → Plugins → Add New

  • Search for “Notiqoo”

  • Click Install, then activate.

  • The Notiqoo settings tab can be seen under WooCommerce settings.

Phase-3: Connect Notiqoo to WhatsApp Cloud API


Connect the API:

  • Go to WooCommerce → Settings → Notiqoo → General

  • Paste your WhatsApp Access Token, Phone Number ID, and WhatsApp Business Account ID.

  • Save. Notiqoo is now connected to your WhatsApp Cloud API.

Enable and customise notifications:

  • Go to WooCommerce → Settings → Notiqoo → Template.

  • Enable WhatsApp notifications for the order stages you want.

  • Select or customize your message templates — you can edit text, add header options, and set personalisation variables like customer name and order number.

  • Save your changes.

Start Sending Smarter Notifications

Most customer journeys don’t end at checkout. It goes beyond that. Sometimes they might add them to the cart only to leave and forget. This is where timely personalised communication keeps users informed. With Notiqoo, you can send real-time order WooCommerce WhatsApp notifications that keep customers informed at every step.

Once connected, notifications go out automatically at every order stage, and features like abandoned cart recovery and two-way messaging give you even more ways to stay in touch. Install Notiqoo from the WordPress plugin directory and connect your WhatsApp Business account today.

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